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When you place your order with us, we will co-ordinate delivery to you direct from the relevant eyewear manufacturer. We place a high priority on customer service and want you to be satisfied at all stages if possible:
 Read customer feedback about our service
Delivery charges
Postage will be added to the cost of all eyewear products at the checkout to cover UK post and packing (first class recorded). The cost will depend on the size and weight of the goods ordered, ranging from £2.95 to £4.95.
Please note that a supplement is payable for delivery to non-UK addresses to cover the additional shipping costs. Click this link for details and to pay online:
Delivery of mainland UK orders
We aim to despatch all orders within 2 working days of receipt.
UK deliveries are by Royal Mail first class post. Recorded delivery will be used for the more valuable eyewear orders and therefore it is advisable to specify a delivery address where a package could be signed for if required.
Please note that orders are not despatched on Bank Holidays, nor does Royal Mail deliver goods on Bank Holidays.
Place your order early!
If you are planning to use your eyewear for a specific occasion, such as a gift or a holiday, we recommend that you place your order as soon as possible to avoid disappointment.
In exceptional conditions, such as during extreme wintry weather, deliveries may in some cases take longer than Royal Mail’s delivery estimates and unfortunately these are outside our control.
Latest Royal Mail service updates
Delivery of orders to countries outside the UK
Orders from outside the UK are delivered by Royal Mail Airsure. This service receives priority handling in the UK and abroad and is generally a day faster than standard airmail. Not all countries support Airsure, and where this is not available we will use Royal Mail International Signed for.
Please note that orders are not despatched on Bank Holidays, nor does Royal Mail deliver goods on Bank Holidays.
You should allow 5-10 working days for international deliveries and there is a supplement of £5.00 to add to our standard post and packing fee.
All customers outside the UK should click the “Add to basket” button below to add the International delivery supplement to your shopping basket. Then click “continue shopping” from the checkout page to purchase your eyewear. Your order cannot be despatched until the delivery supplement has been paid.
If we have not received the international delivery supplement from you within 7 working days of receiving your order, we will assume you do not wish to proceed with the order and will issue you a full refund.
Click “add to basket” to add £5.00 supplement for delivery outside UK
Returns
If you are not satisfied with your eyewear, you may return it within 14 days for a refund.
We can only process your refund when the goods have been physically returned to us. To comply with a refund, any returned eyewear and accessories must be in their original condition with any labels still attached and in their original cases and packaging.
Eyewear Accessories cannot be held responsible for returned items lost or damaged whilst in transit, so we advise you to send them by Royal Mail guaranteed delivery, which provides you with proof of postage and £500 protection in case of loss or damage.
If you are returning the eyewear because it was faulty on arrival, please inform us by email within 7 days of receipt. When returning the faulty goods, please include a copy of the original invoice and a clear description of the fault.
We will process your refund within 7 days of us receiving your returned goods and will email you to inform you that it has been issued. Refunds can only be credited to the card that was used for the original purchase.
Packaging and delivery charges
For refunds of orders to UK customers, we will deduct the Postage cost specified on your PayPal receipt. This is simply in order to recompense us for the cost of sending out products which are ordered and then returned because they are not required.
For refunds of orders from outside the UK we will deduct the international delivery charges.
Return address
Returns should be sent to the return address specified on your order with a short note indicating the reason for returning the product. Please include a copy of your PayPal receipt..
Warranty Information
Your eyewear is fully warranted by each manufacturer for one year against manufacturer's defects. Please note: no warranty by any eyewear manufacturer covers scratched lenses or accidental breakage or damage. Eyewear Accessories will not accept responsibility for any damage to eyewear or accessories if this occurs as a result of improper use or care.
Each eyewear product is carefully inspected before shipment. If damage occurs during shipment, please contact us within 7 days of receipt. Repairs of defects for eyewear under warranty are usually at no charge. However, you will be required to show proof of purchase within the warranty period, so be sure to save all receipts and transaction records.
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